Terms and Conditions
General The conditions set out below apply to each and every Pride Drive Tour Solutions Limited Tour/Safari. The transport, meals, entrance fees, accommodation or other facilities or services which are to be supplied in respect of any tour/safari are those specifically stated on the website, in the tour brochure or tour/safari itinerary.
In order to confirm a reservation, Pride Drive Tour Solutions Limited requires a 25% deposit after making a reservation and the balance is payable no later than 30 days prior to the departure of the safari/tour. In the event of a booking less than 30 days prior to the start of the tour/safari, payment in full is to be made upon booking the safari or tour.
The Payments are to be paid by telegraphic transfer to our bank accounts, gross and free of all bank exchange charges.
Cancellation If the reservation is cancelled, cancellation fees will be due and payable according as below:
More than 75 days prior to arrival full refund. 75 to 30 days prior to arrival 75% refund of total tour/safari price. 30 to 15 days prior to arrival 50% refund of total tour/safari price. Less than 15 days prior to arrival no refund.
All Travel Arrangements, such as flight bookings, reservation of hotel accommodation, reservation of motor transport, etc. made by Pride Drive Tour Solutions Limited are subject to the booking conditions and cancellation provisions of the supplier of the services, transport and accommodation, etc.
Pride Drive Tour Solutions Limited reserve the right to amend our rates in the event of changes in direct costs to us.
Please advise us well in advance, should you have any special dietary requirements.
It is of utmost importance that you thoroughly check your visa requirements before your intended date of travel, as Pride Drive Tour Solutions Limited cannot be held responsible should the necessary visa requirements not be fulfilled. The client acknowledges that it is his responsibility to ensure that he/she is in possession of the necessary valid travel documents, passport, visas, vaccination certificates, etc.
The client acknowledges that the Company will not be held liable to a refund of the tour fare or compensation, should the client be refused entry into a country for any reason.
Alteration of Routes and Substitution of accommodation
On our safaris, weather, local politics, transport or a multitude of other factors beyond our control can result in a change of itinerary. It is, however, very unlikely that the itinerary would be substantially altered; if alterations are necessary the leader will decide what is the best alternative, taking into consideration the best interests of the Clients. Where a change does occur, we do everything we can to minimize the effect, but we cannot be responsible for the results of changes or delays. Pride Drive Tour Solutions Limited takes every care to ensure that itineraries are followed through to the letter but unforeseen circumstances may necessitate changes. Pride Drive Tour Solutions Limited accepts no liability due to the alteration of routes or substitution of properties. Where properties are substituted, they will be substituted for equal value and standard.
CHANGE OF BOOKING:
After the booking has been confirmed, should you wish to change to an earlier departure date or postpone your departure, you may do so subject to availability.
Insurance is recommended to cover baggage, as Drive Tour Solutions Limited cannot be held responsible for loss or damage of belongings.
Cancellation and medical insurance is also recommended as Pride Drive Tour Solutions Limited cannot be held responsible. Comprehensive travel and medical insurance is compulsory for guests booking with Pride Drive Tour Solutions Limited. The client acknowledges that it is his responsibility to take insurance. The client undertakes to take comprehensive travel insurance to cover his/her personal requirements. This insurance should include cover in the respect of, but not limited to, the following eventualities: cancellation and curtailment of the safari and services booked, emergency evacuation expenses, medical expenses, repatriation expenses, damage/theft/loss of [personal baggage, money and goods. The Safari Company, including their representatives, employees and agents will take no responsibility for any costs, losses incurred or suffered by the guests, or guest’s dependents or traveling companions, with regards to, but not limited to, any of the above mentioned eventualities. Guests will be charged directly by the relevant service providers for any emergency services they may require. Please note that credit card travel insurance is inadequate for a safari.
Pride Drive Tour Solutions Limited shall not be liable for any damage, losses and expenses suffered by any client as a result of sickness, quarantine, weather conditions, war, strikes, riots or any other cause outside the operators control. Pride Drive Tour Solutions Limited shall in no circumstances be deemed to be the agent of the passenger or of the supplier of any service. The client is aware that the itineraries are flexible and will depend on local conditions. The Company will not accept any claims of any nature including consequential damages as a result of any accommodation or other facilities, made or becoming unavailable on tour.
Pride Drive Tour Solutions Limited accepts no liability in respect of death, injury, loss or damage to person or property arising out of any act, omission or negligence of the operator, the supplier, the operator’s or supplier’s servants, save only in the case of willful negligence or a willful act or omission. The client shall be deemed to have waived, renounced and abandoned any and all right or entitlement which the client may be entitled to under the provisions of the law of the Republic of Kenya for any loss or damage to person or property.
Pride Drive Tour Solutions Limited shall not be liable for any loss or expense arising from the loss of property, cancellation or curtailment of the tour however caused, save only to the extent that such loss of baggage, cancellation or curtailment was caused by the operator’s negligence. If sickness or accident interrupts a tour.
Pride Drive Tour Solutions Limited shall not be liable for any cost or expense arising there from, save only to the extent that such sickness or accident was caused by the operator’s willful act or gross negligence. Pride Drive Tour Solutions Limited shall not be liable for any refund, either total or partial, of passage money paid. Pride Drive Tour Solutions Limited recommends passengers to take out necessary insurance’s to protect the passengers against such eventuality.
All baggage and personal effects are at all times the clients risk and the Company cannot accept liability for any loss of baggage or personal effects.
Passenger Responsibility Passengers may not carry any unlawful articles or substances whilst traveling in Kenya. If any passenger offends against the prohibitions set out herein, the operator will be entitled to immediately exclude from the tour the offender who will be responsible for his or her own repatriation and all costs thereof. The operator will under no circumstances assist any such offender in any dealings or negotiations with any authority. Jurisdiction In all matters where it is or may be necessary to have recourse to the Court, the Courts of the Republic of Kenya shall have sole jurisdiction to the exclusion of the Courts of any other country and the prevailing law of the Republic of Kenya shall prevail.
Neither Pride Drive Tour Solutions Limited nor any person or agent acting for, through or on behalf of the Company shall be liable for any loss or damage whatsoever arising from any cause whatsoever and without restricting the generality of the foregoing shall particularly not be responsible for loss or damage arising from any errors or omissions contained in its website, literature or information sources, loss or damage caused by delays, sickness, theft, injury or death. In addition Pride Drive Tour Solutions Limited shall have the right at any time at its discretion to cancel any safari and services or the remainder thereof or make alterations in route, accommodation, price or other details and, in the event of any safari and services being rendered impossible, illegal or inadvisable by weather, strike, war, government or interference or any other cause whatsoever, the extra expenses incurred as a result thereof shall be the responsibility of passenger.
The Company may at its discretion and without liability or cost to itself at any time cancel or terminate the guest’s booking and in particular without limiting the generality of the foregoing it shall be entitled to do so in the event of the illness or the illegal or incompatible behavior of the guest, who shall in such circumstances not be entitled to any refund. The client undertakes and agrees that he/she will, at all times, comply to a reasonable code of conduct during the safari and will not in any way constitute a nuisance to the other persons on tour. The client acknowledges that the services arranged by the Company, whether in civilized or remote areas by plane, vehicle, train, boat, horseback, other conveyance or by foot, contains inherent risks of injury, illness, death, or loss and damage to property, which may be caused by forces of nature, accidents, wild animals, negligence of others, and other causes known or unknown. The client acknowledges that such risks may be present at any time before, during or after the tour arranged by Pride Drive Tour Solutions Limited and that medical services and facilities may not be readily available during the tour. The client expressly assumes any and all risks with respect to the activities and circumstances described herein and agrees not to sue Pride Drive Tour Solutions Limited on account of any losses, claims, costs, liabilities or damages.
FACTORS OUTSIDE THE SAFARI COMPANY’S CONTROL:
The client is aware that unforeseen circumstances due to road conditions, weather, mechanical breakdown, accident, border closure, political situations etc are beyond the control of Pride Drive Tour Solutions Limited and can delay and change the performance of the safari. The cost of flying back home, alternative accommodation, food, personal expenses and all resulting costs are to be borne by the client. The client is aware that insurance is compulsory to participate on all tours and acknowledges that it is responsibility to take comprehensive travel insurance. The Safari Company will accept no liability whatsoever.
The client acknowledges being aware of the proposed itinerary and it is the client’s obligation to ensure that he/she is medically fit and able to embark upon such a tour.
The Safari Company believes that the contents of this website are correct at the time of printing, but all prices and services are subject to change or withdrawal without notice.
Pride Drive Tour Solutions Limited reserves the right to increase their tour fares due to any increase in airline tariffs, fuel costs, game reserve entry fees, fluctuation of exchange rates, etc.